Flight tickets can be booked via the Internet‚ phone or e-mail (Chair Airlines Service Center at email@example.com‚ telephone number +41 44 577 61 00)‚ through a travel agency or at the ticket windows commissioned by Chair Airlines. At the time of booking‚ passengers must provide an address‚ a telephone number and an e-mail address at which they can be reached in the period between the booking and the completed execution of the booked carriage for communication of information (among other things as set out in Article 11 para. 3 of Directive (EC) No. 2111/2005 and Article 5 para. 1 c) of Directive (EC) No. 261/2004).
Subject to seat availability‚ the latest time of booking shall be three hours prior to departure. After this time‚ flights can only be booked via the Chair Airlines Service Center at firstname.lastname@example.org or telephone number +41 44 577 61 02‚ subject to seat availability. A booked flight is valid only for the passengers specified at the time of booking and is not transferrable unless provided for otherwise in these General Terms and Conditions. At the time of booking‚ the actual first and last names of the passengers‚ substantiated by official identification (passport‚ identity card‚ children’s passport‚ etc.) must be provided.
2. Tariff packages
For your convenience‚ Chair Airlines offers three tariff packages:
The Basic Package includes carry-on luggage. With this package‚ you cannot rebook or cancel tickets and you cannot substitute members of your travel group.
The Flex Package includes carry-on luggage and up to 23 kg of checked-in baggage. Seat reservations are subject to a fee. For CHF 50 plus the difference between the tariffs you can change your ticket up to 48 hours prior to departure. With this package‚ you cannot cancel your tickets or substitute members of your travel group.
The Comfort Package includes the Flex Package services as well as the opportunity to reserve your seat at no additional cost. The Comfort Package includes Priority Services. You can change your ticket up to 48 hours prior to departure and you will pay only the difference between the tariffs. Tickets can be cancelled up to 48 hours before departure and your Chair Airlines customer account will be reimbursed 100% of the price. Name changes are not permitted.
3. Travel documents
No paper tickets will be issued or delivered. After booking‚ passengers receive a booking confirmation by e-mail including the booking code that must be provided at check-in together with the passenger’s valid identification‚ visa‚ etc. and‚ if applicable‚ the required health certificates (medical certificates‚ inoculation certificates‚ etc.) (“Travel Documents”).
4. Prices/Right to adjust prices
The services and prices confirmed at the time of booking apply and are valid only for carriage between the booked point of departure and destination for the passengers and the times indicated in the booking confirmation. Payment is due at the time of booking. Some countries may levy taxes and other duties directly from passengers through their authorities or by airport companies. Such taxes and duties are not included in the airfares and must be paid separately by passengers.
Chair Airlines reserves the right to increase the airfare confirmed at the time of booking retroactively if the contract was entered into more than four months before the agreed-upon travel date and the circumstances necessitating an increase in the airfare did not exist at the time the contract was entered into and could not be foreseen or prevented by Chair Airlines. An increase in airfares is admissible if passenger-related airport or other fees‚ supplements and/or duties are introduced or are increased retroactively by 10% or more and if the affected passenger is notified no later than on the 21st day prior to departure. All passenger-related increases will be allocated to the passengers directly. In the event of price increases of more than 5% of the total airfare implemented after the date the contract was entered into‚ passengers can withdraw from the contract free of charge. Passengers must assert such right towards Chair Airlines promptly after having been notified by Chair Airlines about the increase in prices.
Type of payment
Airfares for Chair Airlines can be paid for through any credit card accepted by Chair Airlines‚ via bank transfer‚ or after receipt of the respective invoice. Chair Airlines reserves the right to exclude types of payment in general or for specific customers. By selecting a type of payment‚ the customer accepts the terms applicable to the respective type of payment.
5.1 Credit cards
Passengers shall be responsible for providing Chair Airlines with the number of a valid credit card that is not incorrect‚ incomplete or has been manipulated otherwise. Otherwise‚ Chair Airlines cannot guarantee the price or the booking. In this case‚ Chair Airlines is entitled to commission a collection agency to collect the receivables. Passengers who are unable or unwilling to pay will be reported to the relevant entities and/or authorities (SCHUFA‚ authority/office for the enforcement of payment (Betreibungsamt)‚ etc.).
5.2 Bank transfer
In the event of non-payment or delayed payment via bank transfer‚ Chair Airlines is entitled to refuse delivery of any and all services to be provided including‚ but not limited to‚ passenger transportation. In this case‚ Chair Airlines is entitled to commission a collection agency to collect the receivables. Passengers who are unable or unwilling to pay will be reported to the relevant entities and/or authorities (SCHUFA‚ authority/office for the enforcement of payment (Betreibungsamt)‚ etc.).
The types of payment offered at www.chair.ch are free of charge. Availability depends on the city of departure or the passenger’s habitual residence.
In the case of chargeback‚ that is‚ if the credit institution or credit card company indicated by the passenger charges back the relevant amount in whole or in part or if such amount is asserted in any other way Chair Airlines will charge a CHF 40 chargeback/damage fee per booking. In each of the cases specified above‚ passengers have the right to prove that Chair Airlines has incurred no damage or less damage.
6. Seat reservation
Seat reservations can be requested on Chair Airlines’ website directly at the time of booking or retroactively from the Chair Airlines Service Center at email@example.com or telephone number +41 44 577 61 02. Passengers who have not made a seat reservation subject to a fee are not entitled to a specific seat and will be allocated a seat at check-in. Please note that unless booked‚ infants between 0 and two years of age are not entitled to a seat. Infants assigned a seat must be in possession of a ticket purchased at child’s airfare and must be secured with a child-restraint system (CRS). For safety reasons‚ CRS only can be used on specific seats and must be registered in advance. Emergency-row seats cannot be reserved because for official safety reasons such seats only can be allocated to passengers who are in a physical condition to handle these seats correctly and to follow the crew members’ instructions. In exceptional cases‚ Chair Airlines is entitled to allocate seats or implement restrictions for safety reasons.
Please note that passengers’ first and last names must be spelled correctly and must be identical to the spelling on the booking confirmation.
The reservation fee varies depending on the seat and will be displayed during the booking process. It must be paid at the time of booking. Payments must be made using one of the methods accepted by Chair Airlines at the time of booking. In the event a reserved seat was not given to the passenger for reasons beyond the passenger’s control including in the rare case an aircraft other than the planned one operates the flight or in the case the flight is operated by another airline‚ the passenger is entitled to reimbursement of the reservation fee. Otherwise seat reservations cannot be cancelled or changed.
7. Changes to booked tickets/passenger substitution/cancellation
7.1 Subject to availability of seats and the respective fee package‚ flight tickets can be changed up to 48 hours prior to departure for a CHF 50 service fee per passenger. Additional costs for switching between fee packages may apply. If the new flight is in a less expensive fee package‚ the original airfare will continue to apply. For changes in the highest "Comfort" class‚ there is no service charge and only the tariff difference will be charged.
7.2 Passenger substitution (name change) is not permitted.
7.3 A cancellation of the flight ticket is only possible with the tariff package "Comfort". Cancellation is possible until 48h before departure and will be 100% refunded to the customer's account and can be credited to the next booking.
8. Group bookings
Tickets for groups of ten up to 30 people can be booked at firstname.lastname@example.org. The following conditions apply:
8.1 Group size
A minimum of 10 people (adults or children older than 2 years of age) travel together on the booked flights (outward and return). Babies under 2 years of age are not included.
Bookings can only be made by e-mail to email@example.com. We will make your group booking for you in our booking system. You have to send us the full names of all participants by E-mail no later than 20 days before departure. The name on the ticket must match the entry in the passport or identity card.
8.3 Seat reservations
We are happy to make seat reservations for your group. The fees for this depend on the fare booked and the chosen seats.
We issue tickets no later than 20 days before departure. For bookings made within the period of 20 days before departure‚ ticketing takes place within 48 hours after booking.
You will receive an invoice from us for the total amount. A deposit of 20% of the total amount is due for payment immediately. The group is considered confirmed as soon as the 20% deposit has been paid. The balance must be paid into our account at least 30 days before departure. If the booking is made within 30 days before departure‚ the total amount is due for payment immediately.
8.6 Name change
Name changes are free of charge up to 20 days before departure‚ thereafter a fee of CHF 50 per ticket will be charged.
In case of a rebooking to another travel date or flight‚ the following fees will be charged:
|From the date of confirmation until 90 days before departure||CHF 50 per ticket‚ plus price difference‚ if applicable|
|From 89 days until departure||No rebooking possible|
Rebooking to a lower fare class is only possible if the original fare is retained. It is not possible to change the route or destination.
In the event of a complete cancellation of the group booking‚ the following cancellation fees apply:
|From the date of confirmation until 60 days before departure||20% cancellation fee|
|59 to 21 days before departure||50% cancellation fee|
|From 20 days before departure||100% cancellation costs|
8.9 Reduction of travelers
Up to 60 days before departure‚ a maximum of 20% of the originally confirmed group size can be cancelled free of charge. After this date‚ no further changes to the number of seats are possible.
If the partial cancellation results in less than the minimum number of 10 persons‚ the minimum number of 10 persons will still be charged.
9. Changes/changes to the flight schedule
Before accepting a passenger’s booking request‚ Chair Airlines will inform the passenger of the scheduled times of departure applicable at that time. Chair Airlines may have to change flight schedules after booking and will notify the passenger when possible. In the event of a substantial change that is not acceptable to the passenger and if the passenger cannot be booked on another acceptable flight‚ the passenger has the right to reimbursement of the airfare. Other rights passengers may have remain unaffected. Passengers are recommended to have flight times confirmed 48 to 24 hours prior to departure by calling the Chair Airlines Service Center at +41 44 577 61 02.
To the extent required‚ Chair Airlines can switch to another aircraft and can transfer carriage in whole or in part to third parties or agents. In this case‚ Chair Airlines remains responsible for the booked carriage. In the event another airline is used‚ regardless of the reason‚ Chair Airlines will immediately take all reasonable steps to ensure that passengers are notified are soon as possible. In any case‚ passengers will be notified at check-in or at the latest when boarding the aircraft (Directive (EC) No. 2111/2005).
Liability for the carriage of persons‚ cargo and baggage within and outside the EU is subject to the limitation of liability set out in the Directive (EC) No. 2027/1997 in the version amended through Directive (EC) No. 889/2002 of the Montreal Convention dated 28 May 1999 on the unification of certain rules for international carriage by air of the Warsaw Convention on the unification of international air law dated 12 October 1929 in the version of the Hague Protocols dated 28 September 1955 or the Air Transportation Regulations (Lufttransportverordnung‚ LTrV; SR748.411)‚ depending on whether carriage is national or international as set out in the Warsaw Convention or the Montreal Convention. In no case will Chair Airlines’ liability exceed the amount of the substantiated loss. Except for cases of death‚ physical injury or harm to the health‚ Chair Airlines only is liable for damage it has caused with gross negligence or intent. Liability for indirect or consequential damage is excluded. The mandatory provisions of the Warsaw Convention‚ the Montreal Convention and the Air Transportation Regulations remain unaffected.
If the damage was partly caused by the injured party‚ the applicable laws regarding exclusion or reduction of the duty to indemnify in the case of contributive fault of the injured party apply. The same applies if the injured party fails to comply with its duty to minimize damage.
Chair Airlines is only liable for errors or omissions in flight schedules or in other publications of flight times as well as for information provided by its agents‚ employees or authorized persons with regard to data‚ departure and arrival times or flight operations in the event of intent or gross negligence.
The exclusion and limitations of Chair Airlines’ liability apply analogously to its agents‚ employees and representatives and to persons whose aircrafts are used by Chair Airlines including their agents‚ employees and representatives as well as to flight tour operators including their agents‚ employees and representatives. The total amount payable as damages by Chair Airlines and the aforementioned person cannot exceed the liability limits applicable to Chair Airlines.
The exclusions and limitations of liability set out in these General Terms and Conditions also apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public.
11. Data protection and data security
As part of the execution of contracts‚ Swiss data protection laws and other legal provisions stipulate that Chair Airlines is entitled to collect‚ process and use personal data. Such data will be collected‚ processed‚ used and transmitted using data processing systems to fulfill the intent of the contract. Such data will be processed and used in compliance with the law including‚ but not limited to‚ for these purposes: making reservations‚ purchasing tickets‚ purchasing additional services‚ processing payments‚ developing and providing services‚ and facilitating immigration and customs processes. The passenger authorizes Chair Airlines collect‚ process‚ save‚ change‚ block‚ delete and use such data for the aforementioned purposes and to transmit such data to any and all people and entities delivering any of the aforementioned services on behalf of Chair Airlines. Chair Airlines undertakes to implement reasonable measures to protect personal data against unauthorized access.
Chair Airlines also is entitled to transmit to national and international authorities travel document data as well as personal data processed and used in connection with air carriage‚ provided such transmission is requested by an authority due to mandatory legal provisions and is‚ thus‚ required for the fulfillment of the carriage contract. International authorities may be subject to less stringent data protection laws than those applicable in Switzerland.
12. Other provisions
Should any of the provisions of these General Terms and Conditions be or become invalid‚ the validity of the remainder of the provisions will remain unaffected. In addition‚ Chair Airlines’ General Conditions of Carriage apply as an integral part of these General Terms and Conditions as well as the general terms and conditions of the flight tour operator used for a booking. In case of contradictions regarding flight operations‚ Chair Airlines’ General Conditions of Carriage shall prevail followed by these General Terms and Conditions and then followed by the general terms and conditions of the flight tour operator.
13. Applicable law and venue
The carriage contract and these General Terms and Conditions are subject to Swiss law. The exclusive legal venue will be Zurich‚ Switzerland. Mandatory legal provisions reserved.
General Terms and Conditions of Chair Airlines AG
These General Conditions of Carriage apply to all carriage of passengers and baggage including related services by Chair Airlines AG (“Chair Airlines“) or its agents as well as to cost-free carriage and carriage at special rates‚ unless expressly stipulated otherwise. Chair Airlines General Terms and Conditions and‚ for airfares booked through a flight tour operator‚ the respective operator’s general terms and conditions also apply. In the event of conflicts between these General Conditions of Carriage and any general terms and conditions‚ these General Conditions of Carriage prevail to the extent that they concern flight operations.
Passengers must arrive at the check-in counter at a time that enables them to complete check-in and be in possession of a boarding pass no later than 60 minutes prior to the booked time of departure. In the event of late arrival‚ passengers have no right to demand carriage and will remain liable until completion of payment of the airfare. To meet its pre-boarding safety requirements‚ Chair Airlines recommends that all passengers arrive at the check-in counter no later than 90 minutes prior to the planned time of departure.
3. Carriage subject to complete and valid travel documents
Passengers are required to present their booking confirmation at check-in. All passengers including infants‚ children and youth must present valid official identification (passport‚ identity card‚ children’s passport‚ etc.) at check-in. For international flights‚ other travel documents may be required for entering or leaving the country of destination including visa‚ inoculation certificates‚ etc. Passengers are personally responsible for carrying complete and valid travel documents‚ carriage documents and identification at the time of departure as required for their respective destinations. The same applies to other documents required for carriage including medical certificates‚ inoculation certificates‚ etc. for persons and animals. Chair Airlines may refuse carriage to passengers who present invalid and/or incomplete travel documents‚ do not meet the immigration laws of the country of destination or are unable to present country-specific carriage documents or certificates.
4. Transportation of baggage / free baggage allowance
Chair Airlines may refuse to accept baggage that is not adequately packed or closed in order to ensure secure carriage. Passengers are responsible for checking in only such baggage – including all items contained therein – that complies with the requirements for damage-free carriage by air. Chair Airlines recommends labeling baggage with the passenger’s name and address. Carry-on items may not exceed a weight of 8 kg or dimensions of 55 cm x 40 cm x 20 cm. Due to limited space and safety requirements on board‚ the number of carry-on items is limited to one per passenger. Depending on the booking class‚ every passenger may check in one piece. Unless special rules apply‚ for example‚ those set out in charter agreements entered into with tour operators‚ the free allowance for checked baggage is 23 kg per passenger traveling in Flex and 32 kg per passenger travelling in Comfort booking classes. For security and occupational safety reasons‚ the weight of each piece of baggage may not exceed 32 kg‚ regardless of the applicable free baggage allowance. The free baggage allowance for infants less than two years of age is one piece weighing no more than 10 kg. A stroller‚ buggy‚ child seat or travel bed may be carried at no additional charge per infant up to two years of age.
The baggage tag provided to passengers at check-in specifies the weight and the number of pieces of baggage. Passengers and their checked baggage will be transported on the same aircraft unless the air carrier deems such transportation not be executable‚ in which case the air carrier will transport the baggage on one of its subsequent flights‚ in compliance with security requirements (security check‚ baggage identification‚ etc.). Checked baggage will be handed over to the passengers at the airport indicated on the baggage tag. Promptly after delivery‚ passengers are required to collect their baggage at the destination or at the stopover airport. Chair Airlines does not offer baggage transportation services to or from airports. Chair Airlines may levy a fee for costs incurred for the storage of uncollected or unaccepted checked baggage.
5. Unacceptable baggage
The following items are unacceptable as carry-on items or checked baggage:
• items likely to endanger the aircraft‚ on-board equipment or persons‚ including‚ but not limited to‚ hazardous goods as set out in the regulations regarding dangerous goods such as explosives; compressed gas; corrosive‚ radioactive‚ oxidizing or magnetizing materials; materials that are easily ignited; poisonous or aggressive materials; as well as liquids of any kind;
• items considered by Chair Airlines to be unsuitable for carriage due to their weight‚ dimension or nature;
• explosive materials of any kind as well as fuel lighters (Zippos). Each passenger may carry one gas lighter.
Chair Airlines must be notified of all weapons being transported including‚ but not limited to‚ side arms or sprays prior to departure. Chair Airlines may‚ at its own discretion‚ accept weapons as checked baggage. All weapons must be unloaded and secured with a safety catch. Weapons and ammunition must be packed securely. Carriage of ammunition is subject to the regulations regarding dangerous goods stipulated by the ICAO and by IATA. For more information‚ please contact the Chair Airlines Service Center at firstname.lastname@example.org or telephone number +41 44 577 61 02.
The aforementioned regulation regarding weapons does not apply to police officers who are required to carry arms to perform their official duties and who provide official identification at the time of check-in and at boarding. They may carry their arms when boarding the aircraft but must hand them over to the pilot in command during the flight. You will be provided with details when completing the mandatory registration by e-mail at email@example.com or telephone number +41 44 577 61 02.
Passengers who carry any items that‚ judging by their shape or labeling‚ appear to be weapons‚ ammunition or explosive materials‚ must notify Chair Airlines of such items and present them prior to departure. Chair Airlines will accept such items as checked baggage or cargo only.
6. Unacceptable items in carry-ons
Plastic or metal toy guns‚ catapults‚ cutlery‚ razors with secured or open blades‚ conventional toys that could be used as weapons‚ knitting needles‚ rackets‚ billiard‚ snooker or polo sticks or other equipment for sports or other leisure activities that could be used as weapons including skateboards‚ fishing poles or paddles and all other sharp items are not allowed in the cabin. The same applies to nail scissors and files‚ tail combs as well as to syringes unless required for proven medical purposes during flights in which case Chair Airlines must be notified in advance. Carrying any of the aforementioned items in the cabin is prohibited in all cases; however‚ if packed securely‚ they may be transported as checked baggage exclusively. On (connecting) flights departing from Switzerland or an EU country‚ the amount of liquids allowed to be taken into the cabin is limited.
Liquids and gels including toiletries and cosmetic products in carry-on items are subject to the following restrictions:
• The maximum volume of containers with liquids and similar products may not exceed 100 ml (the labeled maximum fill amount applies).
• All containers must be carried in one transparent‚ re-closable plastic bag (Ziploc bag) with a maximum volume of one liter.
• The number of such bags is limited to one per passenger.
• Bags must be presented separately at security checks.
• Medication and special food (e.g.‚ baby food) required during flights need not be transported in a plastic but must also be presented at security checks.
Items and bags that do not comply with the aforementioned regulations may not be taken on board. Countries other than Switzerland and EU countries have adopted the same or similar regulations. For more information‚ please contact the Chair Airlines Service Center at firstname.lastname@example.org or telephone number +41 44 577 61 02.
Passengers may carry on board duty-free items purchased at airports in the EU or on board an aircraft of an EU airline in a sealed bag and must provide the purchase receipt issued on the day of the flight. The points of sale are responsible for sealing duty-free items in bags.
7. Unacceptable items in checked baggage
Checked baggage may not contain any items that are dangerous or unsafe or not suitable for carriage because of their weight‚ size or nature‚ perishability (e.g.‚ food)‚ their fragility or particular sensitivity. Chair Airlines recommends expressly that passengers store items of special value‚ for example‚ money‚ jewelry‚ precious metals‚ gems‚ laptops‚ cameras‚ mobile phones or other electronic devices‚ securities as well as documents‚ samples‚ personal identification documents‚ keys or medicine in their carry-ons. Chair Airlines may refuse carriage of such items in checked baggage and will assume limited liability only (see item 22 below).
8. Special and excess baggage
The carriage of baggage exceeding the allowance including‚ but not limited to‚ due to its weights or dimensions or other reasons that make its transportation difficult (e.g.‚ animals or weapons) is subject to a fee. The general booking and travel terms and conditions of the responsible flight tour operator also will apply. Such fees must in any case be paid before departure; otherwise‚ passengers are not entitled to have such baggage transported. All special and excess baggage must be registered with the Chair Airlines Service Center by e-mail at email@example.com or telephone number +41 44 577 61 02.
Passengers only are entitled to have such baggage transported after Chair Airlines has confirmed carriage in writing based on available capacities and compliance with security requirements. This means that Chair Airlines can request passengers to limit the number of such pieces or can refuse to transport such baggage at all.
Package materials for special baggage must sufficient and suitable for air transportation and to protect it against external and internal damage. Chair Airlines may refuse carriage of special baggage if the packaging does not comply with the requirements. Chair Airlines will not assume liability for items accepted for carriage despite unsuitable packaging that was not detected at the time of acceptance‚ and the passenger will remain responsible and liable for suitable packaging.
Bicycles must be checked in suitable packaging with the handlebar turned inwards‚ the front wheel locked‚ the pedals removed and the tires deflated. Golf bags and other sports equipment must be checked in packaging suitable for carriage.
Carriage of animals is subject to additional requirements. For security and space reasons‚ animals only will be transported if registered at the time of booking in the Other Options section or retroactively by contacting the Chair Airlines Service Center at firstname.lastname@example.org or at telephone number +41 44 577 61 02.
Officially acknowledged service dogs traveling in the company of disabled passengers will be transported in the cabin at no additional costs. Service dogs also can be registered at the time of booking or retroactively by contacting the Chair Airlines Service Center at email@example.com or telephone number +41 44 577 61 02.
Up to two wheelchairs or mobility aids for disabled passengers will be transported in the cargo compartment at no additional cost. Wheelchairs and mobility aids should be collapsible. Transportation of battery-operated wheelchairs or mobility aids may be impossible due to the size of and the mandatory weight restrictions for the cargo compartment. Please note that battery-operated wheelchairs can only be transported in an upright position; it may therefore not be possible to fit them through the cargo compartment door. In addition‚ loading or unloading battery-operated wheelchairs at the airport may not be possible for the lack of adequate equipment. Therefore and for reasons of compliance with dangerous goods regulations (transport of wet-cell batteries is prohibited‚ while dry-cell and gel batteries are permitted)‚ passengers are entitled to demand transportation of wheelchairs or mobility aids only if they register them at the time of booking and in any case no later than 48 hours before departure at firstname.lastname@example.org or telephone number +41 44 577 61 02 indicating the measurements and weight.
Chair Airlines does not assume liability for damage occurring to special or excess baggage on its flights if the nature of such baggage makes it prone to damage. Article 22 para. 2 sentences 2 and 3 of the Montreal Convention remain unaffected. They stipulate a higher liability limit for baggage in the event the passenger makes a special declaration no later than at baggage check-in and pays the requested supplementary sum. Passengers checking in such fragile baggage (electronic devices‚ flat screens‚ etc.) are required to sign a waiver at check-in by which they acknowledge having been informed of the fragile nature of their baggage and release Chair Airlines and the respective flight tour operator of all liability.
9. Damaged or lost baggage
Liability for damages resulting from baggage destroyed‚ damaged‚ lost or delayed during carriage is subject to the liability directive of the Montreal Convention of 28 May 1999‚ implemented in the EU and in Switzerland through Directive (EC) No. 2027/1997 in the version set out in Directive (EC) No. 889/2002. The limitations of liability set out in Item 22 of these General Conditions of Carriage apply.
Chair Airlines recommends that passengers take out baggage insurance.
Chair Airlines is not liable for loss of recreation and/or for compensation in the event of damaged‚ lost‚ destroyed or delayed baggage. Passengers are not entitled to claim a reduction in airfare in compensation for damaged‚ lost‚ destroyed or delayed baggage.
If the weight of the checked baggage is not indicated on the baggage tag‚ it is hereby agreed that the total weight of the checked baggage does not exceed the admissible free baggage allowance for the corresponding carriage class.
Chair Airlines and the flight tour operators are not liable for damage resulting from items packed in baggage. If items packed in a passenger’s baggage cause damage to another passenger’s baggage or to property belonging to Chair Airlines‚ the owner or passenger to whom the baggage causing the damage belongs will be liable for the damage.
If a passenger carries prohibited items in checked baggage‚ damage to baggage resulting from mandatory security checks is excluded from liability regulations due to the passenger's culpability.
10. Reporting damaged or lost baggage
Passengers must report damaged or lost baggage immediately to Chair Airlines’ handling agent (“Lost & Found”) at the destination airport by submitting a damage report‚ or by sending such a report to Chair Airlines AG‚ Flughofstrasse 57‚ 8152 Glattbrugg‚ Switzerland or email@example.com. Information on lost baggage will be entered into the global electronic search system. Passengers who report lost or damaged baggage after having left the airport premises must furnish proof that such loss or damage did not occur between the baggage handover after the flight and the time the report was made.
If the owner of a baggage tag accepts his/her baggage at handover without filing a written complaint‚ until proven otherwise it will be assumed that the baggage was in a good condition and was delivered according to the carriage agreement. Here it is assumed that suitcases or other baggage serve to protect their contents and must be able to sustain pressure and scratches or minor dents are deemed to be normal wear and tear. Chair Airlines does not offer baggage delivery service to or from airports. Chair Airlines may levy a fee for costs incurred for the storage of uncollected or unaccepted checked baggage. In addition‚ reference is hereby made to the remarks in Item 22 of these General Conditions of Carriage in particular with regard to liability limits and exclusion.
11. Carriage of infants‚ children and youth
Allocation of passengers to the carriage categories specified above depends on their age at the time they embark on the booked flight.
For health reasons‚ babies will not be carried up to 48 hours after their birth‚ and a medical certificate must be presented for babies up to seven days of age.
One adult must accompany each respective infant aged two years or younger. Adults accompanying an infant aged two years or under who are not the legal guardian of the child in question must present the written consent of one of the infant’s legal guardians (see Chair Airlines form “Elterliche Zustimmung für alleinreisendes (Klein-) Kind (0-4 Jahre) / Parental consent to infants (0-4 years of age)”) at check-in. Chair Airlines charges 10% of the regular net airfare for carriage of infants aged less than two years who are not entitled to a seat.For infants under two years of age‚ the free baggage allowance is one piece weighing no more than 10 kg. Per infant up to two years of age‚ a stroller‚ buggy‚ child seat or travel bed may be carried without additional cost.
Use of child restraint systems on Chair Airlines aircraft
If no other child-restraint system (“CRS”) is used‚ pursuant to AIR OPS‚ CAT.OP.MPA.225 and AIR OPS‚ CAT.IDE.A.205‚ infants aircraft must sit on the lap of the accompanying adult and must be secured with a loop belt available on the aircraft. Such belt must be attached to the safety belt used by the accompanying adult.
In addition to loop belts‚ Chair Airlines accepts other CRS for infants and children but does not provide for any CRS other than loop belts.
Passengers who wish to use a different CRS will be required to bring their own.
If a CRS other than a loop belt is to be used to secure an infant‚ a seat for the infant at the price of a child’s airfare must be booked.
CRS other than loop belts used on Chair Airlines aircraft must
• not be wider than 43 cm;
• be officially approved for the use of two-point belts (pelvis belts);
• be approved by the responsible authority of a JAA member state‚ by the FAA or by Transport Canada for exclusive use in aircraft and must be marked accordingly;
• be approved for motor use in vehicles in compliance with UN Regulation ECE R 44‚ -03 or a later version;
• be approved for motor use in vehicles and aircraft in compliance with the Canadian CMVSS 213/213.1;
• be approved for use in motor vehicles and aircraft in compliance with the US Norm FMVSS No. 213 and must be marked with a sticker saying THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS and THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT in red letters.
In compliance with the instructions of the cabin crew‚ the accompanying adult must use the seat directly next to the CRS and is responsible for correctly attaching the CRS to the seat as well as for securing the infant with the CRS.
The cabin crew can refuse the on-board use of a CRS despite a confirmed booking when compliance with the safety requirements cannot be warranted (e.g.‚ when the CRS is defective or cannot be attached to the aircraft seat).
Experience has shown that the following models bearing TÜV Rheinland’s For use in aircraft seal are particularly suitable:
|• Maxi Cosi Mico||• Storchenmühle Maximum|
|ID no.: 8011000571||ID no.: 2711305500|
|Weight: 0-10 kg||Weight: 0-10 kg|
|Height of the child: max. 75 cm||Height of the child: max. 75 cm|
|• Maxi Cosi Citi||• Römer King Quickfix|
|ID no.: 8811410300||ID no.: 8811400300|
|Weight: 0-13 kg||Weight: 9-18 kg|
|Height of the child: max. 75 cm||Height of the child: max. 98 cm|
All CRS must be registered no later than two business days prior to departure at firstname.lastname@example.org or telephone number +41 44 577 61 02. Each child between 2 and 5 years of age must be accompanied by a person aged 16 or older. Adults accompanying a child between 2 and 5 years of age who are not the child’s legal guardians must present the written consent of one of the infant’s legal guardians (see Chair Airlines form “Elterliche Zustimmung für alleinreisendes (Klein-) Kind (0-4 Jahre) / Parental consent to infants (0-4 years of age) traveling alone”) at check-in. Unaccompanied children between 5 and 11 years of age must be registered with Chair Airlines at email@example.com or telephone number +41 44 577 61 02 no later than two business days prior to departure. For safety reasons‚ the total number of unaccompanied children under the age of 12 on a single given flight is limited. Unaccompanied minors only have a right to carriage with Chair Airlines’ prior written confirmation.
Carriage of unaccompanied children between 5 and 11 years of age is subject to the provision of the written consent of one legal guardian (see Chair Airlines form “Elterliche Zustimmung für alleinreisendes Kind (5-11 Jahre) / Parental consent to children (5-11 years of age) traveling alone”) at check-in.
Please consult regulations applicable in various different countries. Carriage of unaccompanied children is subject to a fee of CHF 90 per route. Carriage of unaccompanied children ages 12 through 17 is subject to the provision of the written consent of one legal guardian (see Chair Airlines form “Elterliche Zustimmung für alleinreisende Jugendliche (12-17 Jahre) / Parental consent to adolescents (12-17 years of age) traveling alone”) at check-in.
In some cases a completed authorization form signed by a legal guardian must be provided for children and adolescents under 18 years of age if they are to leave the home country (kidnapping prevention). Passengers are responsible for carrying the required documents. Chair Airlines may refuse carriage if such documents are not provided. Valid identification (children’s passport) must be presented for children and infants.
Chair Airlines will not provide chaperones or supervisors for minors during check-in or during flights and does not assume liability for the consequences of the lack thereof.
12. Carriage of pregnant passengers
Pregnant women may travel up to completion of the 36th week of pregnancy subject to the provision of a medical certificate (maternity log) indicating the stage of the pregnancy. Chair Airlines reserves the right to refuse carriage to passengers after the 36th week of pregnancy. This rule applies to the outbound flight if the return flight falls in the aforementioned period. For health reasons‚ Chair Airlines recommends consultation with a physician prior to departure.
13. Carriage of passengers with reduced mobility (PRM)
Persons with reduced mobility or disabled persons means any person whose mobility is reduced when using means of transportation because of any physical disability (sensory or locomotory‚ permanent or temporary)‚ intellectual impairment‚ age or any other cause of disability‚ and whose condition requires special attention and adaptation of the services made available to all passengers to suit the person’s needs. To comply with applicable security requirements set out in international‚ EU or national laws or stipulated by the Swiss Federal Office of Civil Aviation‚ Chair Airlines reserves the right to demand that disabled passengers and passengers with reduced mobility who are unable to take care of themselves adequately on board the aircraft be accompanied by a person able to provide the required assistance. All such accompanying persons must pay the airfare in full.
For safety reasons‚ medical aids and devices as well as medicine for personal use must be registered at firstname.lastname@example.org or telephone number +41 44 577 61 02 and‚ provided they are not deemed to be carry-on items‚ will be carried in the cargo compartment at no additional cost when a medical certificate has been provided‚ when carriage thereof is in compliance with the law and when Chair Airlines has given its approval in writing and depending on the aircraft capacity and security regulations. Disabled passengers can bring their service dogs into the cabin. Carriage of officially acknowledged service dogs is free. Item 8 of these General Conditions of Carriage also applies. Transport of animals to the United Kingdom‚ Ireland‚ Malta or Sweden is subject to very strict regulations. Passengers must notify Chair Airlines in advance of all assistance services required at email@example.com or telephone number +41 44 577 61 02. The same applies to passengers with impaired vision traveling accompanied by an assisting person.
Since the number of passengers with reduced mobility per flight is limited for safety reasons‚ Chair Airlines strongly recommends passengers to provide the relevant information at the time of booking and no later than two business days prior to departure at firstname.lastname@example.org or telephone number +41 44 577 61 02.
14. Non-smoking flights
Smoking is prohibited on all flights operated by Chair Airlines.
15. Safety provisions / electronic devices
For safety reasons‚ passengers may not use any electronic devices during take-off or landing. The use of mobile telephones is prohibited for the duration of the flight. Any other electronic devices may only be used with the permission of the cabin crew.
16. Alcoholic beverages brought aboard the aircraft
Passengers may not drink any alcoholic beverages on any flight operated by Chair Airlines unless served by a crew member.
17. Conduct aboard the aircraft
In case of passenger misconduct aboard the aircraft which
• endangers the aircraft‚ persons or items on board;
• obstructs crew member in the performance of their duties;
• fails to comply with any of the crew’s instructions in particular with respect to smoking or the consumption of alcohol or drugs; and/or
• causes unreasonable discomfort‚ damage or injury to other passengers or crew members‚
Chair Airlines may take such required and reasonable measures necessary to prevent the further consequences of such conduct. If required and reasonable‚ Chair Airlines can remove the passenger from the aircraft; refuse carriage on connecting flights at any location or on all routes. Chair Airlines reserves the right to initiate criminal or civil law action for such conduct.
18. Authority of the pilot in command
The pilot in command is authorized to take all required safety measures at any time. The pilot in command has full authority to make decisions regarding passenger occupancy as well as regarding loading‚ distributing‚ securing and unloading baggage to be transported on the aircraft. The pilot in command also makes all decisions regarding if and how the flight is operated‚ regarding deviations from the planned route‚ and regarding landings and stopovers. This also applies in the event that a passenger's conduct‚ condition or mental or physical state would require undue support by the cabin crew. The responsible passenger must reimburse Chair Airlines for all reasonable costs incurred in connection with an unscheduled landing necessitated by such reasons.
19. Restricting/refusing carriage
Chair Airlines can refuse or discontinue carriage of passengers and/or their baggage when one or more of the following cases apply:
• carriage would violate applicable laws‚ provisions or ordinances of the country of departure or destination or of the country that is overflown;
• carriage would jeopardize the safety‚ order or health of other passengers or of the crew members or would mean an unreasonable burden on other passengers or on crew members;
• the passenger’s mental or physical state including due to alcohol or drugs poses a risks to the passenger‚ other passengers‚ to crew members or items on board;
• the passenger refuses to submit him-/herself or his/her baggage to the necessary security checks;
• the airfare‚ taxes or supplementary fees‚ including those for previous flights‚ have not been paid;
• the passenger does not carry all the required travel documents‚ carries invalid travel documents‚ destroys his/her personal travel documents during a flight‚ or refuses to provide the travel documents on request by a crew member who provides acknowledgement of receipt;
• the passenger provides no booking confirmation or an incorrect booking confirmation or if the booking confirmation the passenger provides is not identical with the identification provided by the passenger or if the passenger cannot demonstrate that he/she is the person for whom the flight was booked;
• the passenger violates security-relevant instructions given by Chair Airlines crew or instructions related to the domiciliary rights of the flight tour operator or Chair Airlines’;
• the passenger carries unpermitted baggage;
• the passenger previously has committed one of the actions or omissions cited above that jeopardized the safety‚ order or health of other passengers or of the crew members or of property belonging the flight tour operator or Chair Airlines or if a flight tour operator or Chair Airlines have banned the passenger from their respective premises;
• Carriage of unaccompanied minors‚ pregnant persons‚ ill persons or persons requiring special assistance is subject to the fulfillment of the provisions stipulated by Chair Airlines in these General Conditions of Carriage.
20. Refusal to operate flights
Chair Airlines can decide not to operate a flight if such operation would be complicated‚ jeopardized or affected substantially by incidents of force majeure (war‚ terrorist unrest‚ natural disasters)‚ strikes by airport personnel or by other third parties required for operating flights‚ customs or passport officers‚ etc.‚ poor weather‚ unexpected flight safety defects‚ safety risks or official decrees unforeseeable at the time of booking and for which Chair Airlines is not responsible and which Chair Airlines cannot influence.
21. Note pursuant to Directive (EC) No. 261/2004 regarding passengers’ rights in the event of denied boarding and of cancellation or long delay of flights
The following is a summary of the rules of liability to be applied by EU airlines pursuant to EU laws in the event of cancelled or delayed flights and/or of denied boarding. Directive (EC) No. 261/2004 does not apply to passengers traveling free of charge or at a reduced fare not available directly or indirectly to the public; it only applies to passengers who have a confirmed reservation on the flight in question and‚ except in the case of cancellation‚ present themselves for check-in in a timely manner and who travel at a fare available to the public. Passengers will not be entitled to the compensation specified below if the incident was caused by exceptional circumstances that could not have been prevented even if all reasonable measures had been taken (e.g.‚ poor weather‚ political instability‚ strike‚ safety risks‚ unexpected flight safety defects). Passengers are not entitled to such compensation when they are denied boarding for legitimate reasons including personal health‚ general or operational safety or inadequate travel documents.
Pursuant to Directive (EC) Nr. 261/2004‚ delay refers to a flight delayed beyond its scheduled time of departure four hours in the case of flights of 3‚500 km or more‚ three hours in the case of flights between 1‚500 and 3‚500 km and flights of more than 1‚500 km within the EU‚ and two hours in the case of flights of 1‚500 km or less. In the event a flight is reasonably expected to be delayed for a long time‚ passengers are entitled to receive assistance from the airline including meals and refreshments in a reasonable relation to the waiting time‚ hotel accommodation in specific cases and two short telephone calls‚ fax messages or e-mails. The airline is not required to provide such assistance if the provision thereof would cause further delay of the departure.
In the event of delays exceeding five hours‚ passengers have the right to be reimbursed for the costs of the ticket in full‚ for the part or parts of the journey not made‚ and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan‚ together with‚ when relevant‚ a return flight to the first point of departure‚ at the earliest opportunity. Travel packages also are subject to the provisions of Directive (90/314/EEG)‚ meaning that the cancellation fees could be very high in case of cancellation. In the event of voluntary or involuntary denied boarding due to overbooking‚ passengers are entitled to claim assistance from the airlines as well as reimbursement as specified above. In addition‚ passengers will be offered alternative carriage to the final destination of their booked flight. Such alternative carriage will be executed at the earliest possible time and under comparable conditions. Subject to available seats‚ passengers can choose to travel at a later time to their final destination; in this case the passenger assumes the costs for meals‚ hotel accommodation and transfer. Passengers who have been denied boarding involuntarily are entitled to compensation (in cash‚ by check‚ by bank transfer or‚ with the signed agreement of the passenger‚ in travel vouchers). The amount of such compensation will depend of the length of the scheduled route and the alternative carriage offered. Passengers are entitled to receive compensation amounting to EUR 250 for all flights of 1‚500 km or less; EUR 400 for all flights within the EU of more than 1‚500 km‚ and for all other flights between 1‚500 and 3‚500 km; and EUR 600 for all other flights.
When passengers are offered re-routing to their final destination on an alternative flight‚ the arrival time of which does not exceed the scheduled arrival time of the flight originally booked by two hours‚ in respect of all flights of 1‚500 km or less; or by three hours‚ in respect of all flight within the EU of more than 1‚500 km and for all other flights between 1‚500 and 3‚500 km; or by four hours‚ in respect of all other flights not falling‚ the airline may reduce the compensation by 50%‚ that is‚ EUR 125‚ EUR 200 or 300 EUR. If a flight for which a passenger has a confirmed booking has been cancelled‚ the passenger also is entitled to request alternative carriage‚ assistance and compensation as specified above.
Passengers are not entitled to compensation if a flight was cancelled due to extraordinary circumstances or if they were notified of the cancellation 14 days or more prior to departure of the booked flight‚ if they were notified of the cancellation between 14 and seven days prior to departure of the booked flight and if the departure of the alternative flight is not more than two hours before the original time of departure or the arrival is not later than four hours after the planned time of arrival‚ or if they were notified of the cancellation less than seven days prior to departure of the booked flight and if the departure of the alternative flight is not more than one hour before the original time of departure or the arrival is not later than two hours after the planned time of arrival. The responsible claims department for Switzerland pursuant to the aforementioned Directive is the Swiss Federal Office of Civil Aviation‚ Passenger Rights‚ CH-3003 Bern.
Passengers who booked a flight through a flight tour operator that provides the services as set out in Directive (EC) 261/04 in the event of denied boarding or cancellation or delay of flights are not entitled to demand provision of the same services from Chair Airlines.
22. Notice in Accordance with the Annex to (EC) Regulation No. 2027/97 as Amended by (EC) Regulation No. 889/2002: Liability of Airline Companies for Flight Passengers and Their Baggage
These notices summarize the liability regulations applicable to airline companies in Switzerland and the EU in accordance with Swiss and EU legislation and the Montreal Protocol.
Compensation in the Event of Death or Personal Injury
There are no maximum limits to liability in the event of the death or personal injury of flight passengers. The airline company cannot object to compensation claims for damages up to SDR 128' 821 (approximately CHF 172'329). The airline company can avert any claims in excess of this amount by demonstrating that it has acted neither negligently nor culpably.
If a flight passenger is killed or injured‚ the airline company must make an advance payment within fifteen days of identification of the person entitled to damages to cover any economic needs. In the event of death this advance payment will be no less than SDR 16'000 (approximately CHF 21'800).
Delays in the Transportation of Flight Passengers
The airline company assumes liability for delays in the transportation of flight passengers unless it has taken all reasonable measures to avoid damages or if taking these measures proved impossible. Liability for damage resulting from delays in the transportation of flight passengers is limited to SDR 5'346 (approximately CHF 7'151).
Delays in the Transportation of Baggage
The airline company assumes liability for delays in the transportation of baggage unless it has taken all reasonable measures to avoid damages or if taking these measures proved impossible. Liability for damage resulting from delays in the transportation of baggage is limited to SDR 1'288 (approximately CHF 1'723).
Destruction‚ Loss or Damage of Baggage
The airline company assumes liability for the destruction‚ loss or damage of baggage up to an amount of SDR 1'288 (approximately CHF 1'723). If baggage has been checked in‚ there is strict liability regardless of fault provided the baggage was not damaged beforehand. Where baggage has not been checked in‚ the airline company will only assume liability where it is culpable.
Higher Liability Limit for Baggage
A higher liability limit will apply if the flight passenger makes a special declaration at the latest when checking in their baggage and pays the stated surcharge.
The flight passenger must notify the airline company of any damage‚ delay‚ loss or destruction of their baggage in writing as soon as possible. In the event that checked-in baggage is damaged‚ the flight passenger must provide written notification within seven days; in the event of delayed baggage‚ the flight passenger must provide written notification within twenty-one days of receiving it.
Liability of the Contracting and Operating Airline Company
If the operating airline company is not the same as the contracting airline company‚ the flight passenger can send their notification or compensation claims to each of the two companies. If the name or code of the airline company is stated on the flight ticket‚ this is the contracting airline company.
We cannot be held liable for indirect damage and consequential damage.
Legal action for compensation must be instigated within two years of the aircraft’s arrival date or the date on which the aircraft should have arrived.
Basis of This Information
These provisions are based on the Montreal Protocol of May 28‚ 1999‚ implemented in the European Community by (EC) Regulation No. 2027/97 as amended by (EC) Regulation No. 889/2002 and the national legislation of the member states.
The notices in 21 and 22 above are mandatory under (EC) Regulation No. 889/2002 or (EC) Regulation No. 261/2004. These notices cannot be used as a basis for a claim‚ nor can they be used to interpret the conditions of the Montreal Protocol or to interpret the stated regulations.
23. Data Protection
1. As of 25 May 2018‚ the air carriers operating from Switzerland are committed to transfer passenger name record (PNR) data to the EU member states to which they operate. This transfer is required by the Directive (EU) 2016/681 on the use of passenger name record (PNR) data for the pre¬vention‚ detection‚ investigation and prosecution of terrorist offences and serious crime (https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=CELEX%3A32016L0681)‚ the corresponding national implementation laws in the EU member states and is made in respect of the Swiss Federal Act on Data Protection.
2. Passenger Name Record (PNR) data is information provided by passengers and collected by air carriers for enabling reservations and carrying out the check-in process. lt is a record of each passenger's travel requirements held in carriers' reservation and departure control systems. lt may contain a wide range of information‚ such as dates of travel‚ travel itinerary‚ ticket information‚ contact details‚ travel agent‚ means of payment‚ seat number and baggage information‚ as listed in the Annex / to the Directive (EU) 2016/681. This information is transmitted to the so-called Passenger Information Units (PIU) of the EU member states where a flight departs and arrives. The P/Us are authorized to analyze and proceed them in order to prevent‚ detect‚ investigate and prosecute serious crime and terrorist offences. They are also authorized to transfer the PNR data to their competent authorities‚ to the corresponding P/Us of the other member states and to Europol.
3. Passenger have a right to protection of their personal data‚ rights of access‚ rectification‚ erasure and restriction as well as rights to compensation and judicial redress as laid down in the Swiss Federal Act on Data Protection (art. 15) or the Directive (EU) 2016/680 on the protection of natural persons with regard to the processing of personal data by competent authorities for the pur¬poses of the prevention‚ investigation‚ detection or prosecution of criminal offences or the execution of criminal penalties‚ and on the free movement of such data‚ and repealing Council Framework Decision 2008/977/JI (https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=uriserv%3AOJ.L_.2016.119.01.0089.01.DEU) (art. 12 - 17).
None of our Authorized Agents‚ employees or other third parties are entitled to supplement or amend these General Conditions of Carriage or to waive their application.
General Conditions of Carriage (GCC) of Chair Airlines AG